七月 12, 2010
电邮通知买家货运情况的邮件模板：
Dear( buyer name )，
Thank you for shopping with us. Your item has been shipped on Sep.28.
The details as below：
Tracking number: RR517827960CN
You can track by Deutsche Post Customs hotline( Tel#: 069-97502140 )
For your information：
1. International shipping requires more complicated shipping procedures ( such as both countries customs，transit stations etc. ). it will probably take longer time for your items to arrive at the final destination. Thank you for your understanding on this matter.
2. Usually there will be a delay on the delivery update system; you may consider tracking your items in a few days time.
Once again，thank you for bidding and hope you like your purchase. If you are satisfied with the purchase and our total service，your comment is very important in our business success. Please take a minute to leave us a positive feedback with an overall Detailed Selling Rating「DSR」of 5.
If you have any question, feel free to contact us anytime.
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ebay 标题描述的缩写：
NIB-new in box
NR-no reserve
LNIB-like new in box
$1NR-$1 no reserve
NWT-new with tag
还有一些诸如：new，mint，save等关键词去吸引买家的注意力
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list的最佳时间：
the best time for a aution to close is evening or weekend.
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对于缺陷产品的描述:
this product has a small flaw that has no effects on its functions,but because of this flaw you save big bucks!
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搜索货源可能用到的关键词:
overstock,closeout,liquidation,salvage,surplus,refurbished,refurb,wholesale,supplier
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整个listing的顺序：
1.产品描述（最重要）
2.shipping&handling fees
3.guarantee(100% money back guarantee with no strings attached in 90 days,you got nothing to lose)
4.payment info
5.return policy
6.contact(email&cell phone)
以上按照这个顺序去编写
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ebay上被忽视的金矿：
那就是回头客
你要给个别人回头的理由，在客人购买第一次后，可以提供下次购物的：
1.优惠券
2.免运费
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如何解除客户的武装？
1.购买后几天发信问候，问产品好不好，还有什么可以效劳的，纯问候。
2.再过几天送出一个跟你销售产品相关的小礼物，纯免费。
3.过些日子再发一封信，问候他的家庭，问下小礼物怎么样。别推销任何产品，只是在最后附上你的产品列表和价格，加上一句：这个价格是常规价格，你可以得到额外的折扣。
4.请求客户向他的朋友介绍你和你的生意。
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运费设置范本：
太合适 太需要了，进来刚好在做外贸方面的零售。谢老头了